Frequently Asked Questions (FAQ’s)
Welcome to the Downtown Suits Outlet FAQ page! We have compiled a list of the most common questions our customers ask. If you cannot find the answer you are looking for, please feel free to contact us.
— Ordering & Payment —
Q. What payment methods do you accept?
We accept all major credit and debit cards securely, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All payments are processed in USD.
Q. Is it safe to enter my credit card information on your website?
Yes, absolutely. Our store is protected by SSL encryption, ensuring that all your personal and payment information is kept 100% secure and confidential. We do not store your credit card information.
Q. Can I change or cancel my order after placing it?
Yes, we can cancel or modify your order (such as changing the shipping address or size) as long as the order has not been dispatched yet. Please email us at support@baublethread.us or call us at +1 213 489 4363 immediately. Once the order is shipped, we cannot make any changes.
— Shipping & Delivery —
Q. How much does shipping cost?
We offer Free Standard Shipping on all orders within the United States. There are no minimum order requirements.
Q. How long will it take to receive my suit?
- Handling Time: We process and pack orders within 1 to 2 business days (Monday – Friday).
- Transit Time: Standard shipping takes 3 to 5 business days.
- Total Delivery Time: You can expect your order to arrive within 4 to 7 business days after placing it.
Q. Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
Q. How can I track my order?
Once your order has been dispatched, we will send you a Shipping Confirmation email containing your tracking number and a link to track your package online.
— Returns & Refunds —
Q. What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. To be eligible, the suit or formal wear must be in New condition (unworn, unwashed, unaltered, and with all original tags attached).
Q. Is there a restocking fee for returns?
No, we do not charge any restocking fees. ($0.00 Restocking Fee).
Q. Who pays for return shipping?
If the item arrived damaged, defective, or we sent the wrong item, we will cover the return shipping costs. If you ordered the wrong size, color, or simply changed your mind (customer remorse), you are responsible for the return shipping costs.
— Product & Store Information —
Q. Are you a real physical store?
Yes! Unlike drop-shipping websites, we are a real brick-and-mortar business located in the Los Angeles Fashion District. You can visit us at 923-1 Santee St, Los Angeles, CA 90015, United States.
Q. Do you offer alterations for suits purchased online?
For our online orders, suits and tuxedos are sold “as-is” based on our size charts. We do not offer online alteration services. We highly recommend taking your purchased suit to a local professional tailor to get that perfect custom fit.
Q. How can I contact customer support?
You can reach us via:
- Business Name: Downtown Suits Outlet
- Email: support@baublethread.us
- Phone: +1 213 489 4363
- Store Location: 923-1 Santee St, Los Angeles, CA 90015, United States
- Store Business Hours:
- Monday to Friday: 9:30 AM – 5:30 PM (PST)
- Saturday: 9:30 AM – 6:00 PM (PST)
- Sunday: 9:30 AM – 5:00 PM (PST)
- Response Time: We respond within 24 hours.
